Download Getting Service Right: Overcoming the Hidden Obstacles to Outstanding Customer Service Writen By Jeff Toister

Getting Service Right: Overcoming the Hidden Obstacles to Outstanding Customer Service

By : Jeff Toister

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Book Synopsis :

Are you endlessly trying to improve your employees' customer service skills, but getting so-so results? There may be a culprit that you've never considered.Rather than offering another set of customer service tips, Getting Service Right takes a novel approach by rooting out the real reasons employees don't consistently deliver the service they should. The results can be both surprising and illuminating, such as: Company cultures that unwittingly discourage excellent customer service.Employees torn between following policy or serving the customer.Cost reduction efforts that actually increase the cost of service.Poor products and services that make it impossible to satisfy customers.Bad habits that make it difficult to listen to customers' needs.Getting Service Right is filled with examples from well-known organizations, real stories from frontline employees, and the latest scientific research. These powerful, sometimes counterintuitive insights can be applied at the organizational,

Book Detail :

Author : Jeff Toister

Pages : 228 pages

Publisher : Toister Performance Solutions

Language :

ISBN-10 : 0578433362

ISBN-13 : 9780578433363

 

Supporting format: PDF, EPUB, Kindle, Audio, MOBI, HTML, RTF, TXT, etc.

Supporting : PC, Android, Apple, Ipad, Iphone, etc.

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